At Outdoor Camps Store, we are committed to equipping adventurers and preparedness-minded individuals worldwide with reliable, high-quality gear. We understand that getting your gear on time and with confidence is part of the journey. Our shipping and return policies are designed to be as straightforward and dependable as the products we sell.

Shipping Policy

We ship globally (excluding Asia and certain remote regions) to get you ready for your next adventure.

Order Processing: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Times:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Cost: Free
    • Delivery Time: 15-25 business days after shipment.

You will receive a tracking number via email once your order ships, allowing you to follow your gear’s journey to your doorstep.

Returns & Exchanges Policy

We stand behind the quality of our products. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process.

Return Window: 15 days from the date of delivery.

Condition for Returns: Items must be unused, in their original packaging, and with all tags and accessories attached.

Please Note: For the health and safety of our community, the following items are FINAL SALE and cannot be returned or exchanged once opened:
  • All food products (e.g., Augason Farms, Alpineaire, Backpacking Meals, 30 Day Buckets)
  • Opened personal care items
  • Products without their original packaging
  • Used, damaged, or altered items

Step-by-Step Return Process

  1. Initiate Your Return Request
    Contact our customer service team within 15 days of receiving your order. Email us at [email protected] with the following information:
    • Subject: Return Request – Order #[Your Order Number]
    • Your full name and contact information
    • Order number
    • Product name and reason for return
    • Your requested action (refund or exchange)
  2. Wait for Authorization
    Our team will respond within 1-2 business days with a return authorization number, shipping instructions, and the return address.
  3. Ship Your Return
    Securely package the item in its original packaging, include all accessories and documentation, and ship it to the address provided. We strongly recommend using a trackable shipping method, as we cannot be responsible for lost return packages. Customers are responsible for return shipping costs.
  4. Processing Your Return
    Once we receive and inspect your returned item (typically within 5-7 business days after arrival), we will process your refund or exchange.

Refund Timeline & Methods

Processing Time: Refunds are processed within 5-7 business days after we receive and approve your return.

Refund Method: Refunds are issued to your original payment method.

  • Visa/MasterCard/JCB: 5-10 business days to appear on your statement.
  • PayPal: 3-5 business days to appear in your account.

Exchanges: If you requested an exchange, your new item will be shipped once the return is processed. Standard shipping rates apply unless the exchange is due to an error on our part.

International Returns

We welcome our global community of explorers. International customers are responsible for:

  • Return shipping costs.
  • Any applicable customs fees or import duties.
  • Ensuring all proper documentation is completed for the return shipment.

Adventure Ready Guarantee

We test our gear because your adventures depend on it. If you receive a defective item, contact us immediately for a replacement. We’ll make it right and cover the return shipping—it’s our guarantee.

For any questions about shipping or returns, our customer adventure team is here to help.

Email: [email protected]
Outdoor Camps Store
1238 Francis Mine, Sacramento, US 95814

Thank you for trusting Outdoor Camps Store to be part of your journey.