At Outdoor Camps Store, we stand behind the quality of every product we sell. From reliable 2-Way & Emergency Radios to durable Adler axes and long-lasting Augason Farms food supplies, we ensure your gear is ready for any adventure. However, we understand that sometimes an item may not meet your expectations. Our hassle-free return policy is designed with our global community of outdoor enthusiasts and preparedness-minded customers in mind.

Return Policy Overview

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unused, in original packaging, and with all tags attached
  • Return Shipping: Customers are responsible for return shipping costs
  • Refund Method: Refunds will be issued to the original payment method
Please Note: For hygiene and safety reasons, opened food items (including Backpacking Meals, Alpineaire, and Augason Farms products) and used personal care items cannot be returned or exchanged. All sales on these products are final.

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order. Email us at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number] Hello Outdoor Camps Store Team, I would like to request a return/exchange for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify reason – e.g., defective, wrong item, doesn’t fit] Requested Action: [Refund / Exchange for (specific product)] I have reviewed the return policy and confirm the item is unused and in its original packaging. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Step 2: Wait for Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions and return address
  • Further instructions if applicable

Step 3: Ship Your Return

Package the item securely in its original packaging, include all accessories and documentation, and ship to the address provided. We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

Step 4: Processing Your Return

Once we receive and inspect your returned item (typically within 5-7 business days after arrival), we will process your refund or exchange.

Refund Timeline and Methods

Refund Processing Time: 5-7 business days after we receive and inspect your return

Refund Method: Refunds are issued to your original payment method:

  • Visa/MasterCard/JCB: 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to appear in your account

Exchanges: If requesting an exchange, we will ship your new item once the return is processed. Standard shipping rates apply unless the exchange is due to our error.

Adventure Ready Guarantee: We test all our products before shipping to ensure they meet our quality standards. If you receive a defective item, contact us immediately for a replacement—we’ll make it right and cover return shipping.

Non-Returnable Items

For health and safety reasons, the following products cannot be returned once opened:

  • All food products (Augason Farms, Alpineaire, Backpacking Meals, 30 Day Buckets)
  • Opened personal care items
  • Products without original packaging
  • Used or damaged items not in original condition

International Returns

We serve customers globally (excluding Asia and certain remote regions). International customers are responsible for:

  • Return shipping costs
  • Any customs fees or import duties
  • Ensuring proper documentation for returns

For questions about our return policy or need assistance with a return, contact our customer adventure team:

Email: [email protected]
Outdoor Camps Store
1238 Francis Mine, Sacramento, US 95814

We’re committed to ensuring your outdoor and preparedness journey is supported by gear you can trust. Thank you for choosing Outdoor Camps Store.