FAQ

Product Questions

What types of products do you offer?

We specialize in high-quality outdoor and emergency gear, including two-way radios, axes, backpacks, air purifiers, long-term food storage (like buckets from Augason Farms), and accessories from trusted brands such as Fenix and Adler. Our products are designed for durability and reliability in various environments.

Are your products suitable for beginners?

Absolutely! We cater to everyone from novice campers to experienced preppers. Our range includes user-friendly items like backpacking meals and basic axes, as well as advanced gear for hunting and homesteading. Feel free to browse by category (e.g., “All Products” or “Backpacking Meals”) to find what suits your level.

Do you sell products for international customers?

Yes, we ship globally to most regions, except for some remote areas in Asia and other isolated locations. Our product selection is curated to meet the needs of adventurers worldwide, focusing on quality and versatility.

Shipping and Delivery

What are your shipping options?

We offer two main methods: Standard Shipping for a flat fee of $12.95 via DHL or FedEx (delivery in 10-15 days after processing), and Free Shipping for orders over $50 via EMS (delivery in 15-25 days after processing). Orders are processed within 1-2 business days.

How long does delivery take?

After processing, Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. These times may vary slightly based on your location, but we use reliable carriers like DHL, FedEx, and EMS to ensure timely delivery.

Do you provide tracking information?

Yes, once your order is processed, we’ll send a confirmation email with tracking details. This allows you to monitor your package’s journey from our warehouse in Sacramento, US, to your doorstep.

What if I live in a remote area?

We ship to most global destinations, but unfortunately, we cannot deliver to certain remote areas in Asia and other isolated regions. If you’re unsure, contact us before ordering, and we’ll confirm availability for your location.

Returns and Refunds

What is your return policy?

We accept returns within 15 days of receipt. Items must be in original condition. Please email us at [email protected] to initiate a return. We aim to make the process hassle-free, reflecting our commitment to customer satisfaction.

Are there any items that cannot be returned?

For hygiene and safety reasons, certain products like opened food items (e.g., backpacking meals) may not be eligible for return. Please check the product description or contact us for specifics.

How long do refunds take?

Once we receive and inspect the returned item, refunds are processed within 5-7 business days and credited to your original payment method.

Payment and Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure, ensuring your financial information is protected.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.

Is my payment information safe?

Absolutely. We use encrypted payment gateways and comply with industry standards to keep your data secure. We never store sensitive payment details on our servers.

General Support

How can I contact customer service?

Reach out to us at [email protected] for any questions. Our team is based in Sacramento, US, and we strive to respond within 24 hours.

Do you offer advice on product selection?

Yes! We’re passionate about the outdoors and preparedness. Email us with your needs (e.g., for camping or emergency kits), and we’ll recommend products tailored to your situation.

Where is your company located?

We’re based at 1238 Francis Mine, Sacramento, US 95814. This central location helps us efficiently serve customers globally.